Dealing with anti-social behaviour

Talk to the person committing the anti-social behaviour if you feel confident and comfortable enough to do so. When people live close together, they don’t necessarily realise that they are disturbing others. Explain to them (politely) that they are causing a problem.

If you are an Accordwest tenant and have tried to speak to the person committing the anti-social behaviour without success, or don’t feel that it is appropriate to speak to them, please contact the Homelessness and Housing Team and explain the problems you are experiencing. 

If you are a neighbour of an Accordwest tenant who you believe is acting in an anti-social way, please contact our head office on 08 9729 9000 during office hours where you will be directed to the appropriate staff member. 

It is important that you also report antisocial behaviour to other appropriate agencies. 

• Excessive noise should be reported to the Environmental Health Department at your local council.
• Criminal activity should be reported to the police.
• Emergencies should be reported to 000.

We take a zero-tolerance approach to anti-social behaviour and will work in partnership with other agencies, such as the police, to prevent and respond to antisocial behaviour and crime.

When you report anti-social behaviour to us we will:

• Contact you within our agreed response times and give you the name of the person dealing with your case
• Treat reports of anti-social behaviour confidentially
• Agree on an action plan with you, advising of what we can do and what you can do to resolve things
• Keep you informed of any progress but also expect you to keep in contact with us until the issue is resolved