committed to community resilience

Private Rental Support

There are all sorts of reasons why people have problems maintaining a private rental tenancy. Sometimes, it can feel like it’s beyond your control. But whatever the reason, we can help find a solution.

It could be that you’ve fallen into rental arrears. Or maybe you’re struggling to look after a property properly. No matter what the situation is, our Private Rental Support team can provide the practical help and advice you need to maintain your tenancy.

Our service provides individually tailored support, including:

  • Case management and planning
  • Assistance with addressing rent arrears and other pressing debts
  • Negotiating on behalf of clients with landlords and property managers with a focus on debt repayment planning and the achievement of sustainable outcomes
  • Access to emergency relief where necessary
  • Assistance with accessing income support and other entitlements
  • Outreach in the form of home visits
  • Assistance with developing budgeting and other essential life skills
  • Tenant education focused on tenancy rights and obligations
  • Practical advice and information
  • Transport to keep essential appointments
  • Assistance with preparation for rental inspections
  • Mentoring and practical support with a focus on home management
  • Support and assistance with locating alternative accommodation options if a tenancy cannot be sustained
  • Help with accessing Department of Housing bond assistance
  • Assistance with engaging with a range of specialist support services

Our Housing division can also assist through tenant advocacy, helping you understand your rights under the Residential Tenancy Act. To find out more, contact us today.

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